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Frequently asked questions

Everything you need to know about working with Nexus Australia.

How do I get a quote, and how quickly will you respond?
Get in touch by phone on 08 9477 3777 or email sales@nexusaustralia.com.au with a brief outline of your packaging requirement, and one of our team will get back to you to discuss the project. We quote on a per-project basis rather than from a price list, so the more detail you can share up front, the faster we can scope the right solution and turn around an accurate quote.
Do you install and service machinery Australia-wide, or only in Perth?
While our head office and workshop are based in Belmont, Western Australia, we supply, install and support packaging and processing machinery for manufacturers right across Australia. Our team can arrange delivery, commissioning and ongoing service nationally, so location is not a barrier to working with us.
Can you help me choose the right machine for my product and line?
Yes. Choosing between options such as filling, capping, labelling, sachet, pouch or flow-wrap packaging, coding and marking, or robotics and cobots depends on your product, output targets, packaging format and existing line, and our team works through all of that with you. Tell us what you are running and what you want to achieve, and we will recommend a configuration that suits your application and budget.
What information should I have ready to get an accurate quote?
It helps to know your product type, the container or packaging format, target throughput or speeds, any space or integration constraints on your existing line, and your timeframe and budget. Even rough figures or sample products give us enough to start scoping the right machinery, and we can refine the detail together from there.
Do you provide spare parts, training and ongoing support after installation?
Yes. Beyond supply and installation, we back our machinery with operator training, spare parts and ongoing technical support so your line keeps running reliably. If you need assistance after commissioning, contact our team on 08 9477 3777 or sales@nexusaustralia.com.au and we will help you sort it out.